When you register or use the platform, you entrust us with personal information. This policy explains what information we collect, how we use it, who has access and what rights you have.
Scope of this policy
This privacy policy applies to registration, the platform and related OnFire Performance services, including Performance Scans, intake questionnaires and personal coaching.
What information do we collect?
Athletes and parents/contact persons
Depending on the services you use, we process information you provide or that is recorded during your coaching:
Identification and contact details, such as name, email address, phone number, date of birth, club and team.
Optional details of a parent or contact person.
Your preferred communication language, registration, booked service and payment status.
Intake answers, goals, availability and training experience.
Health information, such as symptoms, injuries, wellness and medical follow-up, where relevant to your coaching.
Training and performance information, such as training load, test results and body measurements.
Coaches and administrators
We process identification and contact details and access permissions associated with their roles.
How do we use your information?
To process your registration and payment, prepare your account and send confirmations and invitations in your chosen language.
To organise Performance Scans and send you practical information.
To review your intake and tailor your pathway and training programme to your circumstances, goals and capacity.
To monitor your development and performance and adjust your coaching.
Who has access?
Access is linked to roles and permissions within the platform. Authorised administrators handle registrations and intake answers. Coaches and other authorised staff use relevant information for your coaching.
Legal basis
Depending on the purpose, we process information on the basis of explicit consent, performance of service agreements, legitimate interests or legal obligations.
Security
We apply appropriate technical and organisational measures to protect personal information against unauthorised access or misuse.
Cookies
The platform uses functional cookies, for example to remember your session or language preference. The platform does not use tracking or marketing cookies.
Your rights
Access your information and have incorrect or incomplete information corrected.
Request restriction or deletion of your information, where legally possible.
Withdraw your consent where processing is based on consent.
Lodge a complaint with a competent supervisory authority.
Questions or requests?
Contact OnFire Performance if you have questions about your information or wish to exercise one of your rights.